Política de Devoluciones

Last updated: September 2026

At Neroma, we want you to feel confident with your purchase. If you are not completely satisfied with your order, we're here to help.

1. Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be clean and free from damage, stains, or odors.
• Include the original packaging when possible.

For hygiene and resale reasons, we may not accept returns of products that have been used, washed, damaged, or altered.

Defective or damaged products are handled separately under Section 3.

2. How to Request a Return

To request a return, please contact us at:

Email: neromatienda@gmail.com

Please include:

• Your order number
• Your name
• The reason for the return
• Photos of the product, if applicable

If your return is approved, we will provide you with instructions on where and how to send your item.

Do not send your purchase back without contacting us first.

3. Damaged or Defective Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Send us photos or a short video showing the issue so we can review your case.

If the issue is confirmed, we may offer:

• A replacement at no additional cost, or
• A full refund, including applicable shipping charges.

4. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

5. Return Shipping

For returns due to a change of mind, incorrect selection, or personal preference, the customer is responsible for return shipping costs.

If the item arrived defective, damaged, or incorrect, Neroma will cover the reasonable return shipping cost as applicable.

6. Non-Returnable Items

Returns may not be accepted for items that:

• Have been used or washed
• Are damaged after delivery due to customer use
• Have stains, odors, or other signs of use
• Are returned outside the 30-day return period

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable federal or state law.

7. Cancellations

If you need to cancel your order, please contact us as soon as possible at neromatienda@gmail.com.

We cannot guarantee cancellation once an order has entered processing or has been shipped.

If an order cannot be shipped within the timeframe promised at the time of purchase, we will provide the options required by applicable law, including cancellation and a prompt refund when required.