Shipping policy
1. Free Shipping
We currently offer FREE SHIPPING on all orders within the United States.
There are no additional shipping charges at checkout for eligible U.S. orders.
2. Processing Time
Orders are typically processed within 1–3 business days after payment is successfully received.
You will receive an email with your order confirmation after placing your order.
Once your order has shipped, you will receive tracking information by email.
3. Delivery Time
Orders are estimated to arrive within approximately 8 business days after processing.
Delivery times are estimates and may vary depending on the destination, carrier, customs processing, weather, holidays, or other circumstances outside our control.
Please allow additional time during periods of high order volume or unexpected shipping delays.
4. Order Tracking
Once your order has shipped, we will send you a tracking number by email.
Tracking information may take a short period of time to become active after the package has been shipped.
If your tracking information has not updated for several days, please contact us at:
5. Shipping Address
Please make sure your shipping address is complete and accurate before completing your purchase.
Neroma is not responsible for delays or additional costs caused by an incorrect or incomplete shipping address provided by the customer.
If you notice an error in your shipping address, contact us as soon as possible. We will do our best to correct it before the order is shipped, but we cannot guarantee that changes will be possible after processing has begun.
6. Delayed or Lost Packages
If your package is delayed, please first check the tracking information provided by the carrier.
If your package appears to be lost or has not been delivered within a reasonable period after the expected delivery date, contact us at neromatienda@gmail.com so we can investigate the shipment.
We will work with the applicable carrier or fulfillment provider to determine the appropriate solution.
7. Customs and Import Fees
Orders may be shipped internationally before reaching the United States.
Depending on the shipment and applicable laws, customs duties, taxes, or other import charges may apply.
If any such charges are imposed by a government authority and are legally payable by the customer, the customer may be responsible for those charges.
8. Shipping Restrictions
We currently ship to addresses within the United States where our shipping carriers and fulfillment partners provide service.
Some remote areas, territories, military addresses, or other locations may have different delivery conditions or restrictions.
If we are unable to ship an order to the address provided, we will contact the customer and provide the available options.
9. Delivery Delays Beyond Our Control
Neroma is not responsible for delays caused by circumstances beyond our reasonable control, including:
- Severe weather
- Natural disasters
- Carrier disruptions
- Customs delays
- Holidays
- High shipping volumes
- Incorrect or incomplete addresses
- Other unforeseen circumstances
However, we will make reasonable efforts to assist customers when these situations occur.