Terms of Service

Last Updated: September 2026

Welcome to Neroma Tienda. These Terms of Service (“Terms”) govern your use of the Neroma Tienda website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Neroma

Neroma Tienda (“Neroma,” “we,” “us,” or “our”) operates an online retail store offering products to customers in the United States and other locations where we offer shipping.

Contact: neromatienda@gmail.com
Location: Bogotá D.C., Colombia

2. Eligibility

You must be at least 18 years old, or the legal age required to enter into a contract in your jurisdiction, to make purchases through our website.

By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the payment method provided.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate.

However, colors and appearance may vary slightly depending on your device or screen settings.

We reserve the right to correct errors, update product information, or modify product availability at any time.

4. Prices and Payments

All prices displayed on our U.S. store are in U.S. Dollars (USD) unless otherwise stated.

Applicable taxes may be added to your order where required by law.

Payments are processed through third-party payment providers available at checkout.

By submitting payment information, you represent that you are authorized to use the payment method associated with the order.

5. Orders

After placing an order, you will receive an order confirmation by email.

An order confirmation does not necessarily guarantee that the order can be fulfilled. We reserve the right to cancel or refuse an order when necessary, including in cases involving:

• Incorrect pricing or product information
• Product unavailability
• Suspected fraud or unauthorized activity
• Incorrect customer information
• Shipping restrictions
• Errors in the ordering system

If we cancel an order after payment has been received, you will receive a refund of the amount paid.

6. Shipping and Delivery

Orders are shipped to the address provided during checkout.

Estimated delivery times are provided as estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, holidays, or other unforeseen events.

For additional information, please review our Shipping Policy.

If an order cannot be shipped within the timeframe promised at the time of purchase, we will provide any cancellation or refund options required by applicable law.

7. Returns and Refunds

Our Return & Refund Policy explains when and how customers may return products and request refunds.

By placing an order, you acknowledge and agree to the terms of our Return & Refund Policy.

8. Promotions and Discounts

From time to time, Neroma may offer promotional discounts, bundles, or special offers.

Unless otherwise stated:

• Promotions cannot be combined.
• Promotional codes must be entered at checkout.
• Offers may be limited to specific products or quantities.
• We may end or modify a promotion at any time.

Any advertised original or comparison price must be understood in accordance with applicable pricing and advertising laws.

9. Intellectual Property

All content on the Neroma website, including logos, trademarks, product images, photographs, graphics, text, designs, and other materials, is owned by or licensed to Neroma or its respective rights holders.

You may not copy, reproduce, modify, distribute, sell, or use our content for commercial purposes without our prior written permission.

10. Prohibited Uses

You may not use our website to:

• Violate any applicable law or regulation
• Commit fraud or facilitate fraudulent transactions
• Attempt to gain unauthorized access to our systems
• Interfere with the operation or security of our website
• Submit false or misleading information
• Use our content without authorization
• Engage in activity that could harm Neroma, our customers, or our service providers

We reserve the right to restrict or terminate access to our website when reasonably necessary to protect our business, customers, or systems.

11. Third-Party Services

Our store may use third-party services to provide payment processing, fulfillment, shipping, analytics, advertising, customer support, and other services.

These third parties may have their own terms and privacy policies.

Neroma is not responsible for the independent practices or policies of third-party services.

12. Website Availability

We strive to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational needs.

13. Disclaimer

Our products are sold for their intended consumer purposes.

Product information provided on our website is for general informational purposes and should not be interpreted as medical advice, diagnosis, or treatment.

Neroma does not guarantee that a product will produce a particular personal, health, or sleep-related result for every customer.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Neroma will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your violation of these Terms, misuse of our website, or violation of applicable laws or the rights of another person.

16. Governing Law

These Terms will be interpreted in accordance with applicable laws.

Nothing in these Terms is intended to deprive consumers of rights or protections that cannot legally be waived under the laws applicable to their place of residence.

17. Changes to These Terms

We may update these Terms from time to time.

When changes are made, we will update the “Last Updated” date at the top of this page.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.